All my belongings were booked in for safe keeping. They are now ashes. Clearly i cannot rate it highly based on this experience. Would always check fire prevention measures if booking another similar service ( unlikely now as i have nothing left after it all burned on new years eve )
I stored my belongings in what I believed to be a safe secure environment. It now turns out they had the bare minimum of fire safety, just enough to make it legal. They allowed nearly everything I own to be burnt. I had 1 phone message from them to tell me it had happened and literally no other help or contact.
Shocking company.Never keep my items safe. Mis sold insurance,Stay away .Do not use as you will get Burnt like i /we did in the Croydon branch.The company just do not care about you the customer.lack of customer service level should you need there help.Don't use this company to store your goods no matter you can save on the size of space you are looking for.-Go down the road to another company !
Their storage units are not fit for purpose.NEVER store your belongings with this company. Question: Why do you choose a storage company? Answer: So that you have peace of mind that they will be safe and secure in their hands. This is how Shurgard like to advertise and promote their services. In fact, they state that they go above and beyond this, to quote they are super secure'There were almost 1200 occupied units at the time of the fire, and ultimately Shurgard have FAILED each and every customer by not safeguarding and protecting all of their beloved, personal, valued, often very valuable, and irreplaceable possessions through their negligence in not having sufficient fire safety measures in place. They favoured burning the whole place down by not having sprinklers installed. A lot of their blog case studies completely contradict their Terms & Conditions by misleading customers to store pretty much anything they want to.Heartless, uncompassionate, they have categorically refused to offer any form of compensation . At the absolute very least they should reimburse every single customer the amount each individual has spent over the months or years to Shurgard as ultimately they failed to provide a safe and secure service for their customers possessions resulting in everything destroyed.It is absolutely abhorrent that their CEO Marc Oursin has conveniently been almost invisible to all of the customers he has failed, no messages of comfort or support personally or publicly. Almost like it didnt happen.Irresponsible, disgusting. We will not accept their cold, automated responses any more. They need to listen to their customers and act with moral responsibility.
One of these most disgusting self storage out there. Since the fire on the 31.12.18, I have not received one phone call from these people. My belongings which did put in storage, has all GONE. This is one of worst things that has happened to me. Shurgard need to learn a lot more with regards to treating your customers with a bit of respect. Anyone looking to storage there good DO NOT GO TO SHURGARD.
Shurgard Self-Storage Croydon Purley Way is a UK Storage based in Croydon, London. Shurgard Self-Storage Croydon Purley Way is located at 78 Purley Way, Croydon CR0 3JP, UK.
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