A great and reasonably priced hotel with tasty breakfast included. 2-person room was quite big, the bed comfy. Overally, the hotel is clean and the staff friendly. We had an iron and ironing board in the room and an electric kettle with 2 cups and tea/coffee - definitely nice touch to feel guests welcome.
Right across from the front door there are 2 large dumpster bins that someone will go through taking all of the trash out of them so the trash is everywhere, and no one bothers to clean it up. Uncleanliness continues inside with a housekeeping staff that can be bothered-they like to drop off towels and take trash only. They skipped my room one day and I was out of toilet paper so made a request at the front desk when I was headed out to a quick trip to the store. Arrived back to see they placed a roll of toilet paper on top of my wet wash cloth near the sink so the bottom quarter of the roll had absorbed the water and was waffled. Im not accustomed to this lack of attention to detail. In an 8 day stay, key had to be replaced 4 times. Staff came through my door without a knock as I was asleep my first day (afternoon nap after 17 hours of traveling). In their defense they did apologize to my screaming, naked self.
No TV in the bedroom! Crumbs on the floor. Bins collected at around 5am from property opposite. No light bulb in the desk lamp. Pretty shoddy. But staff are very pleasant.
Very good hotel with great transportation links. Both East Croydon and West Croydon stations are nearby. Lots of bus and tram links. The hotel is by the Croydon high street so there are many restaurants and cafes in walking distance. A good choice for people who knows the transportation options and don't want to pay central London prices.
My experience at this hotel was okay until we experienced bed bugs. We were on vacation at this hotel from Oct 15-28, 2018. The front desk and dining staff were great. However, the managerial staff was the worst. When we reported the incident to the manager, I expected the manager would change the room. That did not happen. He told us he would comp the room, then later told us he didnt tell us that because that decision is above his pay grade. Obviously he never reported the incident to the General Manager or Senior Manager of the hotel. We have contacted the Corporate office, was given a case number and was told we would be contacted within 24-48 hours. We have yet to be contacted. This is totally unacceptable. At the beginning of our stay we noticed that the sheets had not been changed by the cleaning staff. We also noticed that they did not vacuum the rooms on a daily basis until we went to the front desk to ask that it be done. Staying at a hotel for 13 days is a long time and not having the rooms cleaned properly is a health risk. From reading other reviews, I do agree that the carpets are very dirty and need thorough cleaning. I hope that this hotel has clearly taken the bed bug incident seriously by properly stripping down the room and adjacent rooms that could be affected so that no other guest or guests are subjected to this unsanitary foolishness.
Holiday Inn Express London - Croydon is a UK Lodging based in Croydon, London. Holiday Inn Express London - Croydon is located at 1 Priddy's Yard Croydon, London CR0 1TS, UK.
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