Couldn't be happier with my experience at Shirley Oaks Hospital today, especially from Wendy who did my ECG, she is an asset to Shirley Oaks Hospital. Thank you for being kind and making me feel relaxed and calm.
Staff I interacted with were great.
Charlatans is what I describe BMI Shirley, these warning letters I keep getting from yourselves surely is illegal, stating bailiffs will come round to my house or I will be summoned to court for failing to attend a appointment as a result of incurring a incorrect charge of 55 (I simply rearranged my appointment for the week after and paid the fee on the day of around 150 but due to staff admin errors has highlighted me as missing a appointment resulting in a penalty fee). Believe you me I have tried ringing, emailing, speaking to BMI and collection services but not one person is capable of resolving my issue as they say the decision comes from the director of BMI Shirley and the only way of resolving this is by emailing her? I have tried emailing the director a few times but no replies, this has been going on for 3 years now and the letters keep getting more aggressive, what a way to treat one of your customers. I want to know where these customer penalty fees go to, it's obvious to me from reading other reviews that this happens quite often.This is outrageous, is this what you do? You prey on the weak, ill and elderly? And scare these people to paying nonsense incorrect penalties?
Good facilities, food and waiting time for treatment via private healthcare. Day nurses were however disappointing. One nurse was especially rude whenever asked questions and rarely checked-in to ask if the patient was ok after undergoing a major surgery. The consultant did a good job but only provided an explanation/summary of quite a major operation after being promoted. On that basis, I would only recommend this hospital as a lower-mid tier private health care option.
My experience at Shirley Oaks was great. I was an NHS patient having a left inguinal hernia repair and after reading the reviews online I was apprehensive at the thought of attending this hospital. The staff i encountered were extremely helpful. The receptionist, nurses, cafe staff and the surgeons. All very professional.When I had my consultation, it was very fast and over with within 5 minutes. I felt that wasn't enough time to get my head around things and ask the Dr questions, However, he was amazing and has done a great job. Thank you.I would recommend this hospital as I have experienced nothing but care, attentiveness and a willingness to be helped by the staff here. One again, thank you.
BMI Shirley Oaks Hospital is a UK Hospital based in Croydon, London. BMI Shirley Oaks Hospital is located at Poppy Ln, Shirley Oaks Village, Croydon CR9 8AB, UK.
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